JazzCares is your partner in supporting your patients throughout their treatment journey. Our program is designed to support your patients’ needs from day 1.
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Personalized Resources, Nursing, and Pharmacy Support

Online Refill Scheduling

Don't let your patient miss a refill. Online refill scheduling makes it easy and convenient for your patients to schedule their next shipment. Patients have the option to receive their refill reminders via email and/or text. Encourage your patients to sign up for text and email reminders today! Call the pharmacy at 1-866-997-3688 to sign up.

XYWAV Mentor Program

Connect your patients to a community they can relate to. Your patients can connect 1:1 with a peer who is also taking XYWAV. Encourage your patients to connect with a mentor today by calling 1-866-539-3946.

Nursing Support

We know you care about your patients. Let our Nurse Case Managers further support your patients on XYWAV. Our dedicated Nurse Case Managers can help your patients navigate social support, address practical challenges, motivate them, and elevate their confidence, according to their unique needs.

Pharmacy Support

Through the Certified Pharmacy, a pharmacist is available 24/7 to answer your patients' questions about their prescription.

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Access and Affordability Programs

Coupon Program

Did you know that >99% of all commercial patients can pay as little as $5 for XYWAV? Alleviate cost concerns with the Coupon Program.

Quick Start Voucher

Waiting for your patients’ coverage? Your patients could receive a free 1-month supply of XYWAV with the Quick Start Voucher.

Bridge Program

Insurance status may change, but the Bridge Program may help prevent interruptions in therapy. Your patient may be eligible for up to 4 months of free XYWAV while waiting for coverage approval.

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Patient Assistance Program

The JazzCares Patient Assistance Program may be able to help when insurance coverage is an issue. Our Patient Assistance Program has helped hundreds of eligible patients get access to free medication.

Terms and Conditions


Coupon Program

Eligible patients can pay as little as $5 for XYWAV for a 30-day fill, subject to monthly and annual maximum benefit. The Coupon Program is only available for residents of the US, Puerto Rico, and the other US territories who have commercial insurance with out-of-pocket expenses, including co-pay/co-insurance/plan deductibles exceeding $5 (for XYWAV) per 30-day prescription fill. The Coupon Program is for commercially insured patients that have been prescribed XYWAV. The XYWAV Coupon Program is not valid for beneficiaries of Medicare, Medicaid, VA, or other federal or state healthcare programs, if you pay for your prescription in cash or if you choose not to use your insurance coverage. The Coupon Program requires a valid, signed prescription for XYWAV. The Coupon Program is for patients enrolled in the XYWAV and XYREM REMS. The pharmacy will bill your insurance for the portion that your insurance plan has agreed to cover. The XYWAV Coupon Program is not health insurance. The pharmacy, patient, or prescriber cannot submit a claim for reimbursement under any federal, state, or other governmental programs or any third party for any part of the benefit received by the patient through the Coupon Program. By using this offer, patients certify that they will comply with any terms of their health insurance contract requiring notification to their payor of the existence and/or value of this offer. It is illegal to (or offer to) sell, purchase, or trade this offer. This offer is non-transferrable. This offer is void where prohibited by law. No purchase necessary. The Coupon may not be applied retroactively. If your insurance changes, you must inform the pharmacy immediately. Based on your insurance change, you may no longer be able to participate in the XYWAV Coupon Program. Jazz Pharmaceuticals reserves the right to terminate or modify this program at any time and without notice and in its sole discretion. In order to facilitate the XYWAV Coupon Program, you understand and agree that Jazz will process your personal information in accordance to Jazz Pharmaceuticals’ Privacy Policy which can be found at www.jazzcares.com.

Quick Start Voucher

The voucher is good for up to one-month’s free supply (maximum of three bottles) for a patient’s first-time shipment. There is a lifetime limit of one voucher per patient. The voucher is for commercially insured patients that have been prescribed XYWAV for its FDA-approved indications. The voucher is only available for residents of the US, Puerto Rico, and the other US territories. The voucher is not valid for beneficiaries of Medicare, Medicaid, VA, or other federal or state healthcare programs. The voucher requires a valid, signed prescription for XYWAV. The voucher is for patients enrolled in the XYWAV and XYREM REMS. The voucher is for patients that are experiencing an insurance coverage decision delay greater than 10 calendar days for XYWAV or for patients changing from XYWAV who are at risk of therapy interruption (i.e., less than seven calendar days from the patient’s next XYWAV delivery date). The voucher may not be submitted by the patient, pharmacy, or prescriber to seek reimbursement for all or any part of the benefit received by the patient through this voucher. The free supply of XYWAV cannot be used toward any out-of-pocket costs under any health insurance or prescription drug plan. The voucher may not be applied retroactively and does not cover refills. The voucher cannot be combined with any other voucher, certificate, coupon, rebate, or similar offer. Use of the voucher is not contingent on any purchase requirement. This is not a discount, rebate, or insurance program. The voucher is not valid where otherwise prohibited by law. It is illegal for any person to sell, purchase, trade, or counterfeit the voucher. Jazz Pharmaceuticals reserves the right to terminate or modify this program any time with or without notice. In order to facilitate the XYWAV Quick Start Voucher, you understand and agree that Jazz will process your personal information in accordance to Jazz Pharmaceuticals’ Privacy Policy which can be found at www.jazzcares.com.

Bridge Program

The Bridge Program is for patients who have commercial insurance that are at risk of therapy interruption due to a change in insurance or change in insurance coverage for XYWAV. The Bridge Program benefit is a free drug offer valid for up to a one hundred and twenty (120) day supply of XYWAV or until commercial insurance coverage has been established or you have transitioned to a different therapy or discontinued therapy, whichever comes first, given in up to fifteen (15) day increments. The Bridge Program is only available for residents of the US, Puerto Rico, and the other US territories. The Bridge Program is for patients that have been prescribed XYWAV for its FDA-approved indications. The Bridge Program is not valid for beneficiaries of Medicare, Medicaid, VA, or other federal or state healthcare programs, if you pay for your prescription in cash or if you choose not to use your insurance coverage. The Bridge Program requires a valid, signed prescription for XYWAV. The Bridge Program is for patients enrolled in the XYWAV and XYREM REMS. The Bridge Program is not health insurance. The pharmacy, patient, or prescriber cannot submit a claim for reimbursement under any federal, state, or other governmental programs or any third party for any part of the benefit received by the patient through the Bridge Program. It is illegal to (or offer to) sell, purchase, or trade this offer. This offer is non-transferrable. This offer is void where prohibited by law. No purchase necessary. If your insurance changes, you must inform the pharmacy immediately. Based on your insurance change, you may no longer be able to participate in the XYWAV Bridge Program. Jazz Pharmaceuticals reserves the right to terminate or modify this program at any time and without notice and in its sole discretion.

Patient Assistance Program

Terms and Conditions apply.

Resources

Prior Authorization Guide:

Guidance to help you navigate the prior authorization process for your patients

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Formulary Exception Process Guide:

Information on the formulary exception process, when product is not on a health plan's formulary

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Letter of Medical Necessity Template:

Use as a guide to complete the Letter of Medical Necessity to a payer for your patient

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You can learn more about JazzCares support offerings by calling
1-833-533-JAZZ (5299)Monday-Friday, 8 AM-8 PM ET
Insurance coverage and plans may vary. The JazzCares program at Jazz Pharmaceuticals provides general information only and is not a guarantee of any coverage or reimbursement outcome. All treatment decisions rest solely with the treating physician or qualified healthcare professional. Jazz Pharmaceuticals reserves the right to terminate or modify this program at any time with or without notice. Other terms and conditions apply.